The Joomadesk - Extended Package provides just like the Base-Package 1 x Emergency Assists as well as professional services and support for Joomla! during 24-hours/365 days a year but provides besides 10 more support tickets (total = 20) additional full Upgrade Service throughout the year!
We will upgrade your application as often as new releases are available and stable (!)

• One Emergency Assist (value US$125) Remote Assist!
• Unlimited upgrades of/within your version
• 24-hour/365 days ability to get Professional Support through dedicated email ticketing support. No more Forum-crawling for hours but precise and direct support!
  
• Ability to access and submit our professional Support-system. You will be able to submit a ticket any time of day, independent of your time-zone.
• You will receive an answer not later than 4 hours after you have submitted a Support Trouble Ticket. The ticket itself is confirmed per email to you for receipt with an Id-number immediate upon placing the TTS online. You will be able to access the Ticket online and review its status any time you wish and view the progress of your question and handling of your problem real-time!
• You have 20-credit Support Requests (tickets) to your availability with this package, meaning you will be able to submit a unique problem* 20 times for a period of 12 month's with guaranteed professional and technical highly skilled Joomla support around the globe, wherever you are and whenever you want to provide the Support request!
  

• Update related FTP-Uploads to your webhost and ownership/permission settings

* Our professional support staff are entitled to handle and/or refuse multiple incidents in one single incident. This depends solidly on their technical observation on possible relations or occurrences forthcoming from the initial incident. Upgrades, Upgrade related FTP-uploads, etc are excluded from the incident counting. 3rd party extensions are excuded from the package

US$ 189